Shipping policy

Shipping Policy

We want your Elamae discoveries to reach you safely and as quickly as possible. Because some items ship directly from our carefully selected makers and fulfillment partners, the details below will help you know what to expect.

Where We Ship

Elamae currently ships throughout the United States, including Alaska and Hawaii, as well as to eligible U.S. military addresses, including APO, FPO, and DPO addresses.

Some fulfillment partners cannot deliver to P.O. boxes or military addresses. If an item cannot be shipped to the address provided, we will contact you to discuss available options.

We do not currently offer international shipping or standard shipping to U.S. territories. Shipping availability may change as we grow.

Shipping Rates

For orders shipped within the contiguous United States:

  • Standard shipping: $8
  • Express shipping: $15
  • Free standard shipping on orders over $70

For orders shipped to Alaska or Hawaii, shipping charges are calculated at checkout based on the destination, package, and available carrier rates.

Orders shipped to eligible APO, FPO, and DPO addresses receive free standard shipping on purchases over $50.

Free-shipping minimums are calculated after discounts and before applicable taxes. Express shipping is not included in free-shipping offers.

Processing Times

Most orders are prepared for shipment within 2–7 business days. Weekends and holidays are not considered business days.

Personalized, engraved, handmade, made-to-order, or small-batch products may require additional processing time. When known, longer production times will be noted on the product page.

Processing time is separate from the carrier’s delivery time. Choosing express shipping speeds up eligible shipping transit but does not shorten production or order-processing time.

Estimated Delivery

Once an order has shipped, standard delivery generally takes approximately 3–8 business days. Express delivery generally takes approximately 2–4 business days after processing, when available.

These timeframes are estimates rather than guaranteed delivery dates. Carrier disruptions, severe weather, holidays, high order volume, supplier delays, and other circumstances outside our control may affect delivery.

Military-address deliveries may require additional transit time.

Orders May Arrive Separately

Some Elamae products ship directly from different makers, manufacturers, or fulfillment partners. If your order contains multiple items, it may arrive in more than one package and on different days.

There is no additional shipping charge when we divide an order into multiple shipments. You may receive a separate shipping confirmation and tracking number for each package.

Receiving only part of your order does not necessarily mean the remaining items are missing. Please review your shipping-confirmation emails for additional tracking information.

Tracking Your Order

When tracking is available, you will receive an email containing your tracking information after the item ships. Tracking updates may take 24–48 hours to appear after a shipping label is created.

If your tracking has not updated for several business days or the estimated delivery window has passed, please contact us through the contact form at elamaeliving.com. Include your name and order number so we can assist you.

Address Accuracy

Please review your shipping address carefully before completing your purchase. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately. We will try to update the address, but we cannot guarantee changes after an order has entered fulfillment or shipped.

Elamae is not responsible for delays or failed deliveries caused by an incomplete or incorrect address submitted at checkout. Additional shipping charges resulting from an address error may be the customer’s responsibility.

Packages Marked “Delivered”

If tracking shows that a package was delivered but you cannot find it:

  1. Check around the delivery location, including porches, side doors, garages, mailrooms, parcel lockers, and other protected areas.
  2. Ask other members of your household, neighbors, building staff, or office staff whether they accepted the package.
  3. Allow one additional business day, as carriers occasionally mark packages delivered shortly before their actual arrival.
  4. Contact the shipping carrier using the tracking number.

If the package still cannot be located, contact us and we will help you investigate. Elamae is not responsible for packages lost or stolen after confirmed delivery, but we will make a reasonable effort to assist.

Lost or Delayed Packages

If a package appears to be lost or significantly delayed in transit, please contact us through elamaeliving.com. We may need to complete a carrier investigation before issuing a replacement or other resolution.

If a carrier confirms that a package was lost before delivery, we will work with you on an appropriate replacement or refund.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Include your order number and clear photographs of:

  • The item
  • The damage or problem
  • The shipping package
  • The shipping label, when possible

Please keep the item and packaging until we provide further instructions. We will review the issue and work with you on an appropriate replacement, refund, or other resolution.

Returns

Shipping an item back to us requires prior authorization because products may have different return destinations. Please do not mail a return to the address shown on the original package without contacting us first.

Return eligibility, return-shipping costs, and refunds are governed by our Return & Refund Policy.

Questions

For questions about shipping or an existing order, please use the contact form at elamaeliving.com and include your order number.

Last updated: September 20, 2026